Key Definitions
This section explains terms used in the policy so you can quickly identify the meaning of core concepts like personal data, processing and service.
- Personal data means any information that identifies or can reasonably identify an individual, such as name, email address, phone number, or account identifiers tied to a student or course registrant.
- Processing refers to any operation performed on personal data, including collection, storage, organization, use, transmission and deletion carried out to operate the platform and provide learning services.
- User refers to any visitor, prospective student, registered learner or account holder who interacts with BotHubIlmu services, content or support channels.
- Service denotes the BotHubIlmu platform available at BotHubIlmu.pro, including its learning content, sandbox environments, templates and integrations offered to users.
- Cookies are small text files stored on your device to support site functionality, remember preferences and provide analytics about how the service is used.
Data We Collect
We collect information you provide directly and information generated through your use of the platform. Collection is limited to what is needed to deliver course access, support and platform improvements.
Information You Provide
When you register, enroll in a course or contact support, we collect user-provided data needed to manage your account and learning experience.
- Account details such as name, email address and chosen password (stored securely).
- Profile information and optional public learner bio you add to your account.
- Payment and billing information when you purchase paid plans or coaching credits (handled by third-party payment processors).
- Course submissions, project files and chat logs you opt to save to your account for instruction or feedback.
- Correspondence with support including messages you send when requesting help or coaching.
- Optional survey responses and evaluation notes you provide to help us improve curriculum and materials.
Information Collected Automatically
We automatically collect technical and usage data to maintain and improve the platform, troubleshoot issues and analyze trends in how educational content is used.
- Device and browser characteristics such as device type, operating system and browser version.
- Log data including IP address, access times, pages viewed and referral URLs for security and analytics.
- Usage metrics like course progress, completed exercises and feature usage patterns to personalize learning pathways.
- Performance data from sandbox environments and automation runs to help diagnose errors and improve templates.
- Analytics cookies and identifiers used to measure engagement and deliver relevant content.
- Error reports and crash logs to support maintenance and platform reliability.
Data from Third Parties
In some cases we receive data from third-party services you connect or sign in with. We use this data only to the extent necessary to provide and support the service.
- Identity and profile details from single sign-on providers when you choose social or enterprise login.
- Payment confirmation and billing metadata from trusted payment processors for transactions.
- Analytics and diagnostics data from third-party monitoring tools used to improve site performance.
How We Use Data
We process data for a limited set of practical purposes that enable the service to function, support your learning and keep the platform secure.
- To create and manage your account, verify identity and provide access to purchased content.
- To deliver educational materials, run sandbox environments and save your course progress and submissions.
- To handle billing, refunds and payment-related inquiries through third-party processors.
- To respond to support requests, provide coaching services and follow up on feedback.
- To monitor system performance, detect abuse and protect platform security and integrity.
- To analyze trends and improve course content, templates and learning pathways based on aggregated usage.
- To comply with legal obligations and resolve disputes or enforcement requests as required by law.
- To send service announcements and operational messages related to your account or purchases.
Legal Basis for Processing
Where relevant, we describe the lawful bases relied on for processing personal data under applicable laws, including performance of a contract and legitimate interests.
- Performance of a contract: processing necessary to provide the services you requested, such as account management and course delivery.
- Legitimate interests: processing for platform security, fraud prevention and service improvement, balanced against user rights.
- Consent: where we rely on consent (for example, certain cookies or marketing communications), you can withdraw consent at any time.
- Legal compliance: processing necessary to comply with legal obligations or respond to lawful requests from authorities.
EU Data Protection Rights
If you are located in the European Economic Area, you have certain rights regarding your personal data. We provide ways to exercise these rights and respond in accordance with applicable timelines.
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
- Right to erasure: in certain situations you can request deletion of your personal data from our systems.
- Right to restrict processing: you may request limits on how we process your data in specific cases.
- Right to data portability: where applicable, you can request a machine-readable copy of data you provided to us.
- Right to object: you may object to processing based on legitimate interests; we will review and respond as required by law.
Cookies and Tracking
We use cookies and similar technologies to provide core site functions, remember preferences and gather analytics. You can manage cookie settings through your browser and consent controls.
Types of cookies we use include essential cookies for site functionality, performance cookies for analytics, and optional cookies for personalization and advertising networks.
Essential: required for login and course access. Performance: used to measure site usage. Functional: remember preferences and display settings. Marketing: deliver relevant content across platforms when enabled.
Most browsers allow you to block or remove cookies via settings. You can also adjust consent preferences in the cookie banner on first visit or revoke optional cookies at any time through account settings.
View our full cookie policy on BotHubIlmu.pro
Who We Share Data With
We share personal data only with service providers and partners who perform services on our behalf, and only to the extent necessary for those services.
- Cloud hosting and storage providers that host course content and user files.
- Payment processors that manage billing and payment authorization for paid plans.
- Analytics and monitoring providers that help us analyze usage and improve the platform.
- Third-party integrations you connect to your account, such as messaging channels or development tools, where data platform is required to enable integration.
- Legal and regulatory authorities when disclosure is required by law or to prevent misuse of the platform.
- Acquirers or advisors in the event of a merger, sale or restructuring of BotHubIlmu, subject to confidentiality protections.
International Data Transfers
Some service providers we work with operate servers outside your country. When data is transferred internationally we implement safeguards such as standard contractual clauses or other legally recognized measures to protect your information.
We rely on a combination of data processing agreements, vendor risk assessments and where required, standard contractual clauses or equivalent protections to ensure appropriate safeguards for cross-border transfers.
Data Retention
We retain personal data for as long as needed to provide services, comply with legal obligations and for legitimate business purposes. Retention periods vary by data type and purpose.
Account information is retained for the duration of your account plus a limited period after account closure to address disputes, fraud prevention and legal obligations.
Support correspondence and coaching session records are retained for a limited period to ensure service quality and to respond to follow-up inquiries.
System logs and analytics data are retained in aggregated or anonymized form for trend analysis; raw logs are retained only as necessary for security and debugging.
When personal data is no longer needed we securely delete or anonymize it. You may request deletion where applicable, subject to limitations for legal compliance or legitimate business needs.
Security Measures
At BotHubIlmu we treat your data protection as a core part of delivering a reliable AI chatbot and automation education platform. We use industry-standard technical and organizational measures to protect personal data from unauthorized access, accidental loss, and misuse while enabling the learning and automation features that help professionals and teams upskill. Information collected for account creation, course progress, and support is handled with role-based access controls, secure encryption in transit and at rest, and routine security reviews designed to reduce risk and maintain service continuity. You can contact us about any security concern at the address below.
- Encryption in transit (TLS) and at-rest protections for stored user data to limit exposure.
- Role-based access and least-privilege policies for employee access to production systems and personal data.
- Regular security audits, vulnerability scanning, and secure development practices integrated into our release cycle.
Your Rights and Choices
BotHubIlmu respects your data rights. Depending on applicable law, you may exercise a range of rights regarding the personal data we hold about you. Below are the common rights available to learners, customers, and visitors and how to submit a request.
- Right to access: request a copy of personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to deletion: request erasure of personal data where lawful and applicable.
- Right to restrict processing: request limits on how we process certain personal data.
- Right to data portability: obtain personal data in a commonly used, machine-readable format where applicable.
- Right to withdraw consent: withdraw consent for processing activities based on consent.
- Right to object: object to processing for direct marketing or other legitimate interests in certain cases.
- Right to lodge a complaint: contact BotHubIlmu or the relevant data protection authority if you believe your rights are not respected.
How to make a rights request
To make a rights request, please contact our privacy team at [email protected] or send a written request to our registered address. Include your full name, the email used for your BotHubIlmu account, a clear description of the request, and any documents needed to verify your identity. We will take reasonable steps to confirm identity before fulfilling requests.
We will acknowledge receipt of your request within 5 business days and aim to respond substantively within 30 calendar days. Complex requests may require additional time; where permitted by law we will notify you and explain the reasons for any extension.
Marketing and promotional communications
BotHubIlmu may use your contact details to send information about new courses, platform updates, and offers tailored to your learning interests. We use customer preferences and engagement data to improve relevance and to provide a better learning experience across our site and communications.
You may opt out of marketing communications at any time by using the unsubscribe link in marketing emails, updating your account preferences, or contacting [email protected]. Transactional messages and safety notices related to your account cannot be unsubscribed from.
Children and supervised accounts
BotHubIlmu is intended for use by adults and learners. We do not knowingly collect or maintain personal data of children under the age of 13. If a parent or guardian becomes aware that a child under 13 has provided personal data without consent, contact [email protected] and we will take steps to remove the information where appropriate.
Links to third-party sites
Our platform may link to external sites, tools, or content provided by third parties. BotHubIlmu is not responsible for the privacy practices or content of those third-party sites. Review the privacy and terms of any external provider before sharing personal data with them.
Updates to this privacy notice
We may update this privacy notice to reflect changes in our services, legal requirements, or operational practices. Material changes will be communicated via our website or email when appropriate. The current effective date is listed in our terms.